Page 226 - Dubai Universal Design Code

14. Accessible taxis

14.1. Considerations

The present supply of 7 accessible taxis is severely lagging behind the demand. It
resulted in long waiting time of an hour or more. This will be exacerbated by the
anticipated increased demand by visitors for EXPO 2020. There is also a need to
provide accessible taxis for intercity service. The major technical and customer service
obstacles are the dated technology of present accessible taxis, a lift- equipped rear
boarding system with limited headroom for the user. With only one space for wheelchair
per vehicle, it prevents two persons in wheelchairs, e.g. a couple, travelling together in
the same vehicle. Although it is mandatory to use the wheelchair securement system,
some users refuse its use. In the case of female passengers, a male driver would be
unable to help with the boarding process or the tied down of securement belts due to
social cultural considerations. A female driver is required to service female clients with
disabilities.

Onboard information and communication alternatives for sensory-impaired passengers
should be provided as well as fare payment options. Fare payment methods should
account for persons with limited agility and vision. The use of Nol cards has recently
been introduced to facilitate fare payments. Designated pick-up and drop-off places
should be made available to facilitate seamless interface.

Access to an accessible taxi shall be universal and apply to the dimensions and
maneuvering characteristics of all persons using mobility aids, luggage, prams/ strollers,
service animals, persons with vision, hearing and cognitive disabilities.

New technologies shall recognize the development of driverless cars, and in the case of
accessible taxis they can be automatically driven but will always need a driver to assist
passengers with disabilities.

14.2. Boarding and alighting

14.2.1. Vehicle

Accessible taxis shall have a low floor and accessible doors on both sides with ramps
that should be used where possible to accommodate the full height of a large person in
a wheelchair with clear headroom, and persons with strollers.

The international symbol of access shall be placed on the side passenger door and rear
window.

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